30-Day Money-Back Guarantee

At LOVYMI, your satisfaction matters.

If you’re not happy with your purchase, we offer a 30-Day Money-Back Guarantee under the conditions below.

1. Eligibility

To qualify for a refund:

• The request must be submitted within 30 days from the delivery date.
  
• The product must be unused, in its original condition, and in the original packaging.
  
• You must provide:
  Order number
  Reason for the return
  Photos of the product (if requested)
  
  We do not accept returns on:

• Used products
  
• Damaged items caused by the customer
  
• Items without original packaging
  
• Final-sale items or promotional gifts
  

2. Return Process

1. Contact us first at support@lovymi.com to request a return authorization.
   
2. Our team will send you the return instructions.
   
3. Ship the product back to us using a trackable shipping method.
   
4. Once we receive and inspect the item, we will confirm your refund status.
   

Unauthorized returns will not be refunded.

3. Refund Approval

If the item passes inspection:

• Your refund will be issued to your original payment method.
  
• Processing time: 3–7 business days depending on your bank.
  

If the return is rejected:

• The item can be shipped back to you at your expense.
  

4. Shipping Costs

• Original shipping fees are non-refundable.
  
• Return shipping costs are the customer’s responsibility, unless the item arrived damaged or incorrect.
  

5. Damaged or Defective Items

If your product arrives damaged or defective:

• Contact us within 48 hours of delivery.
  
• Provide photos or video as proof.
  
• We will send a replacement or issue a refund at no cost to you.
  

6. Incorrect Address

If a package is returned due to:

• Wrong address
  
• Missing information
  
• Customer not claiming the package
  → Reshipping fees will apply.