Frequently Asked Questions
What is the LOVYMI Eye Therapy Device?
What is the LOVYMI Eye Therapy Device?
The LOVYMI device is an at-home under-eye care tool that uses gentle heat and LED red light to help reduce the look of puffiness, brighten the under-eye area, and promote a refreshed appearance.
Is the device safe for daily use?
Is the device safe for daily use?
Yes. The device uses controlled and low-level warmth suitable for the delicate eye area. It also includes auto shut-off protection after each 10-minute session.
How often should I use it?
How often should I use it?
For best results:
- Once per day, or
- 3–5 times per week minimum.
Each session lasts 6 minutes.
How long does it take to see results?
How long does it take to see results?
Most users notice early improvements in 1–2 weeks with consistent use.
Full visible results typically appear after 3–5 weeks.
Can I use it with skincare products?
Can I use it with skincare products?
No, for comfort we recommend using it on clean, dry skin.
You can apply eye cream after your session.
Does the device get too hot?
Does the device get too hot?
No. The temperature is regulated and gentle.
The device will automatically shut off if it overheats.
Can I use it if I have sensitive skin?
Can I use it if I have sensitive skin?
No, you need to consult your doctor first.
What’s inside the box?
What’s inside the box?
- LOVYMI Eye Therapy Device
- Protective Microfiber Pouch
- Instruction Manual
- REWARDS PROGRAM Card
- Type-C Charging Cable
- Goggles
Do you offer warranty?
Do you offer warranty?
Yes. All devices come with a 1-Year Limited Warranty covering internal defects and electrical malfunctions (not caused by misuse).
How can I contact customer support?
How can I contact customer support?
Email: support@lovymi.com
phone : +39 351 7752690